Delaware Area Career Center

 

Title:  Technology Support Systems Endpoint Engineer  

 

Reports  to:  Director of Technology

 

Work Schedule: 260 Day-Full-Time  

 

Primary Job Function:

• The Delaware Area Career Center Technology Support Systems Endpoint Engineer is responsible for providing technical expertise for the configuration, installation, servicing, and repair of the district’s technology equipment and the specialized technology-based lab equipment. This job description is a comprehensive list of essential functions. Essential functions are job duties a staff member must be able to perform, with or without reasonable accommodations.

Minimum Qualifications:

• Associate’s degree in a field appropriate for this position (Management Information Systems, Information Technology, Computer Science, Systems Management, Educational Technology or other equivalent disciplines) and/or three (3) years of relevant work experience preferred
• Current certifications in CompTIA A+, CompTIA N+, Security+, Google Education I, Google Foundational Cloud, Google Associate Cloud Engineer, JAMF 100, and or Apple School Manager preferred

General Responsibilities:

• Responsible for overseeing the preservation of DACC’s technology equipment
• Responsible for ensuring district’s technology is up to date with industry standard cybersecurity measures
• Responsible for providing tier one technical support to students, staff, and families for the effective use of computers, software and other IT peripherals
• Responsible for recommending, configuring and maintaining Microsoft Windows, Apple, and Chromebook devices
• Responsible for managing service requests
• Responsible for recommending, configuring and maintaining Google Workspace
• Responsible for recommending, installing, maintaining and repairing imaging systems for endpoints
• Responsible for regularly using and maintaining a centralized inventory system
• Responsible for leading by example with a commitment to self-development through setting targets of training and development activities related to current and future job requirements
• Responsible for leading by example regarding direction and motivation through personal integrity, responsibility and accountability related to current and future job requirements
• Responsible for job success by planning and organizing time appropriately and keeping current with appropriate courses of action for self and/or others to accomplish specific goals and objectives
• Responsible for providing leadership in staff meetings
• Responsible for seeking professional growth opportunities and passing any new knowledge onto district staff
• Responsible for providing technical training to DACC staff
• Responsible for regularly using a ticketing system to log incidents and service requests
• Responsible for provisioning and de-provisioning technology for student/staff use
• Responsible for developing and enforcing rules, policies and procedures that promote the stability, security, proper use and care of IT equipment
• Responsible for receiving, inspecting and testing equipment and software
• Responsible for performing preventative maintenance and routine cleaning of equipment
• Responsible for maintaining repair records
• Responsible for being available to work irregular hours and/or a non-traditional schedule
• Responsible for ensuring that equipment is safe to use and available when needed
• Responsible for establishing and managing user accounts

Communication & Support:  

• Responsible for supporting leadership in order to help staff improve proficiency with technology resources
• Responsible for submitting reports, records and inventories as directed
• Responsible for supporting teachers enabling them to explore innovative technologies that will enhance classroom activities
• Responsible for working with DACC staff and vendors to address equipment warranty, repair and security
• Responsible for supporting DACC staff and vendors regarding construction and installation activities
• Responsible for communicating to the appropriate staff any change management documents
• Responsible for keeping the department director informed regarding work progress via regular and ongoing communication avenues
• Responsible for preparing necessary support documentation. This includes but is not limited to date of installation, locations, upgrades, versions, vendor contact information, etc.
• Responsible for preparing procedure sheets for internal department documentation
• Responsible for preparing documentation for a diverse user base for varying technologies

Endpoint Engineer:

• Responsible for maintaining current A+ certification
• Responsible for maintaining current N+ certification
• Responsible for configuring and managing Microsoft Windows imaging for the district
• Responsible for configuring and managing Mac imaging for the district
• Responsible for running and testing cabling as needed for the district
• Responsible for configuring and patch management of endpoints
• Responsible for inventory systems for endpoints

Professional Responsibilities:

• Responsible for upholding board policies and following administrative procedures
• Responsible for maintaining visibility in the community and promoting a professional image of the school district
• Responsible for developing a strategy to accomplish personal performance objectives within specified timelines
• Responsible for observing established school hours
• Responsible for enforcing applicable Ohio Revised Codes
• Responsible for participating in professional growth opportunities.
• Responsible for accepting personal responsibility for decisions and conduct.
• Responsible for striving to develop rapport and serve as a positive role model for others
• Responsible for keeping current with advances in technology and how it relates to specific job responsibilities
• Responsible for respecting personal privacy and maintaining confidentiality.
• Responsible for watching for student behavior that may include a problem and reporting those concerns to the appropriate administrator. This includes but is not limited to:
• Profanity
• Excessive teasing
• Bullying
• Distress
• Responsible for wearing appropriate work attire and maintaining a neat appearance

Ensuring Student Safety:

• Employees shall be expected to exercise reasonable care with respect to the safety of students and student property. Employees shall discharge their duties and responsibilities to students and property according to the applicable Laws, State guidelines and Board policies.

Knowledge, Skills & Abilities:

• Knowledge of state and federal regulations and accreditation standards
• Knowledge of federal, state, and local policies related to students
• Knowledge of FERPA, IDEA and HIPPA
• Knowledge of existing and emerging education and instructional technologies and software
• Knowledge of all DACC adopted software
• Knowledge in IT networking with LAN, WAN, enterprise Wi-Fi,
• Knowledge of Windows operating systems
• Knowledge of Apple operating systems
• Knowledge of the use of a wide range of information technology systems and learning management system
• Knowledge of English grammar, spelling and punctuation
• Skilled at effective verbal and written communication
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Skilled in collaboration and decision-making, seeking consensus whenever possible
• Skilled in conflict resolution
• Skilled at developing rapport and interacting effectively with students and staff
• Ability to understand, apply and use personal computers and software applications (e.g., Word, Excel, PowerPoint)
• Ability to work with students to provide feedback, maintain an orderly atmosphere, and foster a safe and healthy school environment
• Ability to handle behavioral and emotionally charged situations in a calm and effective manner
• Ability to demonstrate sound judgment and emotional stability
• Ability to maintain confidentiality
• Ability to assist students with various physical and intellectual needs
• Ability to maintain accurate records and write reports and logs
• Ability to “think outside the box”
• Ability to analyze situations accurately and adopt an effective course of action
• Ability to interpret, apply and explain rules, regulations, policies and procedures
• Ability to promote positive staff morale
• Ability to organize multiple tasks and conflicting time constraints
• Ability to engage in self-evaluation with regards to leadership, performance and professional growth
• Ability to establish and maintain cooperative working relationships with others

Working Conditions

• The district offers equal employment opportunity without regard to race, color, national origin, ancestry, citizenship status, religion, sex (including sexual orientation and gender identity), economic status, age, disability or military status.
• Working Conditions – While performing the duties of this job, the employee is regularly required to speak and hear. The employee is required to have dexterity of hands and fingers. The employee is required to sit or stand for extended periods of time.  Specific vision abilities required by this job include close vision, and ability to adjust focus. While performing the duties of this job the incumbent is seated or walking at will and must be able to push, pull, lift and carry over 25 pounds on occasion.  Generally acceptable working environment with limited exposure to unpleasant conditions.  Exposure to such conditions may make the working environment unpleasant or cause discomfort occasionally but has minor impact on personal safety and/or mental well-being.  Safety is essential to job performance.  All employees are required to comply with workplace health/safety regulations and district policies when duties entail any of the following situations:
• Encounters with aggressive, angry, rude or unpleasant individuals
• Exposure to air-borne particulates, chemicals, combustible materials, electrical hazards, loud noises, moving mechanical parts, odors, slippery/uneven surfaces, etc.
• Exposure to blood-borne pathogens or contagious diseases.
• Exposure to severe weather conditions or temperature extremes.
• Movements that require balancing, bending, climbing, crouching, kneeling, or reaching.
• Operating or riding in a vehicle.  Working in or near vehicular traffic.
• Performing tasks that require complex sequencing, dexterity, strength, stamina, etc.
• Traveling to meetings and work assignments.
• Working at heights, in confined spaces, or under diminished/variable lighting.
• Drug and Alcohol-Free Environment – The district maintains a drug and alcohol-free work environment to prevent the adverse impact of substance abuse on employee performance and protect the rights of co-workers and the public.
• Flexible Work Environments - are important to many individuals. Remote work opportunities may exist for this position when it is appropriate and feasible.
• Driving Requirement – This job description may require driving.  Any employee who chooses or is asked to drive a DACC vehicle for work related community business must receive written annual authorization to do so.

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

The Delaware Area Career Center Board of Education is an equal opportunity employer offering employment without regard to race, color, national origin, ancestry, citizenship status, religion, sex (including sexual orientation and gender identity), economic status, age, disability or military status. This job description summary does not imply that these are the only duties to be performed. This job description is subject to change in response to funding variables, emerging technologies, improved operating procedures, productivity factors, and unforeseen events.